Internet Privacy

Encore Bank is Serious about Protecting Your Internet Security

Internet Security

Although the internet is an incredible tool for accessing information quickly and conveniently, it can also be used to gather personal information fraudulently for malicious purposes. At Encore Bank we use a variety of different methods to secure your personal information. We use technology to encrypt your User IDs, passwords and account information over the internet. Any information provided to you is scrambled and then decoded once it reaches your browser.

We also use a process called multifactor authentication that includes different methods of verifying your identification on-line. Not only do we check your access ID and password, but you must also verify a picture and if you are using a public computer, you will be asked a series of questions which must be answered correctly before you will have access to your account information.

Safeguard Your Password

  • Do not share your password with anyone.
  • Encore Bank will never ask for your internet banking password.
  • Choose a password that is difficult to detect and uses a variety of number, letters, and symbols.
  • Do not use your social security number, birth date, pet or children’s names as passwords.
  • Secure Your Computer

    • Install Anti-spyware and anti-virus protection.
    • Use a firewall which will prevent unauthorized users from gaining access to a computer, or monitoring information to and from your computer.
    • Operating system, software and web browser updates should be completed on a regular basis.
    • Use caution when downloading information from social networking sites as they can be distribution points for malware or malicious software.
    • Don’t open or install attachments or free software from unknown sites.
    • Close pop-up advertisements asking for personal or financial information.
    • Types of Online Fraud

      Almost everyday a new type of online scam or fraud is detected. Keeping yourself educated about types of online fraud and being cautious about distributing any type of personal or financial information is important to protecting yourself. Here are a few types of scams and internet frauds to be aware of:

      Phishing and Spoofing
      Criminals may send you an email that looks like it’s from a reputable and well known company but the email asks for personal information like bank account numbers, credit card numbers or social security numbers. Be aware of emails asking for personal information, making urgent appeals, sending messages about system or security updates, offering things that are too good to be true or emails that have many typos or other errors.

      Money Mules
      Criminals trying to launder money often look for victims to help them wire or transfer their funds. Using these “mules” helps to protect the criminal’s identity. Often the “mules” will get a commission for performing the wire transfer and are often lured into the scheme by the opportunity to make a large sum of money or a new career opportunity. But, once the “mules” are caught their accounts are closed, their reputations ruined and are usually financially responsible for the crime. Be aware of emails asking you to open a new account, that are from overseas companies or individuals that you don’t know, and ask you to transfer or wire out funds.

      Malware
      Malware is short for “malicious software” and includes viruses, spyware and trojans that are designed to infiltrate and damage your computer system. Often malware steals your personal information. Look out for downloads from file sharing or social networking sites, pop-up advertising asking for personal or financial information, and attachments and “free” software from unknown sources. Usually updating your security and system software will protect you from these threats.